Welcome to Air Doctor, a smart platform for searching healthcare specialists and booking available appointments with them, an Israeli company having a place of business in Hashaked 1, Bet Nekofa, Israel, with registration number 51-547281-9. We, at Air Doctor Ltd. (“Air Doctor”, “we”, “us”, “our”) respect your privacy.
Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it in order to provide you with the Service.
1. Responsible Officer: You can contact our designated Data Protection Officer at the following address: [email protected]
2. Information we collect. We collect information you actively provide us (for example, when you register to the Service or sign-up using your social network account), including your name, last name, policy number, email, mobile phone number and physical address. Our third party billing providers will collect your payment method and billing information. We also may collect certain billing information. We also collect analytical information about your use of the Service (e.g., the frequency and scope of your use of the Service) and information about your device and geolocation provided you have given us your permission.
3. What is your data used for and with what legal basis? In order to provide the service, we use the information we collect (and information received from physicians) primarily to provide you with the functions of the Service, including sending updates and other communications related to the Service itself.
On the basis of our legitimate interest, we may also use the data (i) to improve and personalize the Service and develop new products, (ii) for statistical purposes, provided that your information is first anonymized and aggregated in accordance with legal requirements and industry standards, and (iii) to send you commercial communications for marketing purposes. You have the right to object at any time to the processing of your personal data for treatments based on legitimate interest, especially for use for marketing purposes, by means of an email to: [email protected], with the subject: OPPOSITION.
Based on your consent, information from your geolocation may also be used.
4. Recipients. To operate, maintain and provide the Service, we must share your information (including information received from physicians) with your insurance companies, with Assistance Companies (as defined in the expanded information), with physicians to request appointments, and with other external service providers subject to execution of contracts that adequately guarantee the confidentiality of the information.
5. Rights. You can request access, rectification, deletion, opposition, revocation of your consents, portability (where appropriate), limitation of treatment, or file a claim with the Data Protection Agency, or with us previously so that we can help you. Address your request to the addresses indicated in the ”Responsible Officer” section: [email protected].
6. Aggregated information. We may use the information we collect from you to create information that is not personally identifiable, such as statistical or aggregated information, and make it available to others for any purpose.
7. Retention. We keep your information (including with respect to insurance policies) for as long as is legally necessary for the purpose for which it was first obtained. If you revoke your consent for us to process your data, we will erase your personal data from our systems, keeping only those data that are necessary to fulfill our legal or contractual obligations.
8. Security. We implement measures to reduce the risks of damage and unauthorized access or use of information, but they do not provide absolute information security.
If you need to expand the above information, you can consult the following:
Information you actively provide us
The Service is available only to registered users. You may register with the Platform directly or through your social network account.
Registration. If you register with the Platform directly, we will seek basic information from you such as your name, email address, mobile phone number, physical address and other information that personally identifies you or could be used to personally identify you (the “Personal Information“).
If you choose to register with your social network account (Facebook, etc.), you give us access to retrieve your basic profile information on the social network. The particular categories of information we retrieve from your social network account are the scope of information that the social network makes available to us by default, according to your privacy settings there. The information we collect in this manner typically includes your full name, email address, profile picture and other profile information such as date of birth and gender – to the extent you have these in your profile and the social network gives us access to them.
Payment information. Our third-party billing providers will collect your payment method and billing information for the purpose of collecting the fees applicable to you. The payment information we may store if permitted by you includes your payment card type and the last four digits of the payment card.
Mobile phone number. We collect your mobile phone number. We will use that number to send you Service alerts and notifications via text messages (SMS) and pop-up notifications.
Inquiries. If you contact us for questions or complaints, or for technical support, we will collect the information related to your inquiry. This may include your user ID on the Service, email address and other contact information, depending on the nature of your inquiry.
Information we collect
Medical data. We may collect medical data, solely to the extent needed to provide you with our services. This data may include the doctors, dentists or other healthcare specialists, professionals, providers, or organizations (collectively, “Practitioner(s)”) you have visited and/or Practitioners recommended to you by us, your reasons for visit, your dates of visit, and other medical and health information you choose to share with us by completing medical history forms or otherwise. We may also receive access from Practitioners to some medical data with respect to you (such as diagnosis and/or treatment details) collected or aggregated by such Practitioners, solely for the purpose of providing you with the services. For the avoidance of doubt, all Practitioners are external (third party) service providers and not part of our personnel, and we will not have liability for any part of the medical data and diagnosis with respect to you which may be collected by any Practitioner.
Geolocation information. We collect your precise geolocation when you use the App and your approximate location when you use the Website, provided that you have authorized or consented to it.
Analytic Information. When you access or use the Service, we use analytics tools of third parties to automatically collect information about your use of the Service. This information includes your session durations, the content you accessed on the Service, your interactions and user-interface clicks with respect to such content, referring URLs, and the frequency and scope of your use of the Service, including session recordings which include your real-time behavior when using the Service (the session recording do not include personal data that may identify you).
Device information. We may collect information about your personal computer or mobile device, including its model, its operating system, unique device identifiers, the browser you use, its version and language (i.e. locale) preferences, mobile network information and the Internet Protocol (IP) address through which you accessed the Service.
Other information. We may also collect additional information, which may be Personal Information, as otherwise described to you at the point of collection or pursuant to your consent. You may still access and use part of the Service if you choose not to provide us with any Personal Information, but features of the Service that require your Personal Information will not be accessible to you.
The Service is not intended for children under the age of 18 or people who lack or have limited capacity to act. We do not knowingly or intentionally collect information about children who are under 18 years of age, except as provided by their legal custodians for the purpose of providing such children with Service.
USE OF COLLECTED INFORMATION
Contract: Your consent to your contract to provide the service serves as the legal basis for processing your information. You may withdraw consent at any time, without affecting the lawfulness of data processing we carried out based on your consent before such withdrawal.
We use the information we collect to fulfill our contract with you for the following purposes:
Legitimate interest: we have weighed your right to privacy based on the need to adapt to your needs and also offer you our products and, thus, we also process your data for:
Under the laws of specific jurisdictions (such as HIPAA in the United States), the medical data collected by Air Doctor may be considered “protected health information” (PHI) or similarly defined terms. To the extent not prohibited by applicable law, Air Doctor may use and disclose your PHI in such ways as instructed or permitted by your Practitioner(s).
SHARING INFORMATION COLLECTED
We may share the information outlined in this Policy with others, in any of the following instances:
YOUR RIGHTS: ACCESSING, UPDATING OR DELETING YOUR PERSONAL INFORMATION AND OBTAINING A COPY OF IT
You may ask to access the Personal Information about you that is stored in our systems, or have us
update, correct or delete such information. You may also be entitled to obtain from us the personal data you provided us (which, for the avoidance of doubt, will not include aggregated data we obtained from other sources, even if also applicable to you) in a structured, commonly used and machine-readable format, and have the right to transmit those data to another controller. If you wish to exercise any of these rights, contact us using the App or Website, in the “My Account” main section, “Manage Your Account” sub-section or by email to [email protected].
OPPOSITION TO COMMERCIAL PURPOSES AND TREATMENTS BASED ON LEGITIMATE INTEREST
Among other things, we process your personal data and profile for marketing purposes. You have the right to object at any time to processing your personal data for such marketing and for purposes based on legitimate interest. If you raise such an objection for marketing purposes, we will no longer process your personal data for such purposes.
We may freely use the information we collect, as outlined above, to compile anonymized or aggregated information that does not identify you. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion.
If you wish to block cookies, you may do so through your browser’s settings or by installing a cookie-blocking application for your mobile device. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed thereafter. Please refer to the browser’s help menu for further information. Please also bear in mind that disabling cookies may adversely indirectly affect your user experience on the Platform.
TRANSFER OF DATA OUTSIDE YOUR TERRITORY
We may store and process information in Israel and other countries, such as EU states. We may also process information using cloud services. The laws in such territories may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune from information security risks.
The following disclosure is made to residents of California pursuant to California Online Privacy Act (CA Civil Code § 22575): When you use our Service, other parties, such as Google, may collect personally
identifiable information about your activities over time and across different websites or online services. We do not respond to browsers’ “Do Not Track” requests.
The following disclosures are made to citizens of member states of the European Union (EU) pursuant to the European General Data Protection Regulation (GDPR):
If we process personal data for the performance of a legal task or our organization legitimate interests, you must have an objection on “grounds relating to your particular situation”. We must stop processing the personal data unless:
We retain Personal Information for as long as it is legally required for the purposes set forth above. We may delete any information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
If you withdraw your consent to us processing your Personal Information, we will erase it from our systems (unless the data is required for Air Doctor to establish, exercise or defend against legal claims).
In particular, Personal Information provided with respect to your insurance policies will be deleted once no longer needed for us to provide you with services (for example, once the relevant policy expires), unless you have received medical services covered by the policy, in which case we will retain the Personal Information related to that policy as and to the extent required by applicable law.
Please note that uninstalling the App from your device will not necessarily cause your Personal Information to be deleted from our systems or from the Service. Most data will be deleted once no longer needed in order to provide you with services (e.g. after your relevant insurance policy expires), however if you used our services in order to receive any medical services, the data will be retained in accordance with legal requirements.
From time to time, we may send you surveys or requests to provide feedback (such as scoring service quality), for the purpose of improving service quality. By receiving our services, you provide your express approval to receive such surveys and requests for feedback; However, answering such survey and/or providing feedback will always be optional, not mandatory (and not a condition to receive the services), and at your sole discretion.
We may send newsletters, but only to registered users, and all newsletters we send will contain an “unsubscribe” link.
We may change this Policy, in which case we will seek your consent to those changes. If you do not consent to the amended Policy, we may terminate your account and block your access to, and use of, the Service. Your following usage of the Platform shall also be deemed as acceptance of the amended Policy.
You may contact us with any questions or comments, at: [email protected] or using the App or Website.
Our postal address is: Air Doctor Ltd.,
Beit Nekofa 9083000
Effective date of the policy: August 28, 2023
Jenny is the CEO and one of the Co-Founders at Air Doctor. She spent more than 20 years at Intel, most recently as general manager of its manufacturing facility in Israel and before that in various engineering and manufacturing roles in Silicon Valley. Air Doctor is her second startup having previously founded electric vehicle company ElectRoad.