Air Doctor – who are we?
Air Doctor is a global travel-health platform that gives travelers fast, reliable access to quality medical care anywhere in the world when they get sick far from home. Through our simple, easy-to-use app, people instantly connect with a trusted local doctor who speaks their language, avoiding unnecessary stress and expensive hospital or clinic visits, transforming the tourism industry. From video consultations and at-home visits to in-clinic appointments, our large medical network spans countries, cultures and specialties. We help people feel safe, supported, and cared for with 24/7 access whenever they need us.

Where are we located?

Overview:
Air Doctor is looking for an enthusiastic and dedicated Account Manager to focus on the Israeli market and join our DREAM team! The ideal candidate will have a passion for helping others, excellent communication skills, and a drive to provide exceptional customer service. You will be responsible for managing client accounts, acting as the primary point of contact, and fostering strong relationships.

Responsibilities:

• Serve as the primary point of contact for assigned Israeli accounts, building and maintaining strong client relationships.
• Facilitate seamless communication between clients and internal departments.
• Lead the onboarding process for new customers, working closely with the Sales team to ensure smooth transitions.
• Collaborate with internal teams to ensure service delivery aligns with agreed Key Performance Indicators (KPIs).
• Generate, deliver, and track monthly KPIs for the customer, providing regular reports, updates, and action plans based on performance results.
• Act as a proactive problem-solver, ensuring a high level of client satisfaction through responsive communication and issue resolution.
• Develop a deep understanding of our products and services to identify opportunities for upselling and cross-selling.

Requirements and Skills:

• Experience: Minimum 2-3 years in a client-facing role, with proven experience in the Israeli insurance or Insurtech market.
• Technical Product Knowledge: Experience with tech product companies is an advantage.
• Communication Skills: Excellent verbal and written communication skills for engaging effectively with clients and internal teams.
• Multitasking & Prioritization: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Problem-Solving: A proactive approach to addressing and resolving client issues efficiently.
• Languages: Fluent in Hebrew; high proficiency in English.

Please send CVs to [email protected] with the title “Account Manager IL”, or apply here.